White Knoll Pet Resort, Day Spa and Aquatic Center

PLEASE DO NOT TAKE YOUR ANIMALS HERE TO BE BOARDED!! YOU WILL BE SORRY LIKE I AM!! I made a reservation for my 2 large dogs in February to be boarded here April 8th - 16th. I was quoted $490 for a week's stay in a suite. I dropped my babies off that morning. When bringing in their beds I was led back to them. They were in a 3 x 5 kennel, definitely not a suite. I remained in their lobby for almost an hour until the manager moved them into a suite. I literally cried to her and begged her not to move them back into the tiny kennel. I had prepackaged every meal for both dogs and brought toys. I asked a family friend to pick them up a day early because I missed them so much. Upon arrival he was handed both dogs at once (these are 2 large, strong dogs), he was given both their beds soaked in urine, and a bag which contained all their food bags including one set of bags that had been fed (see picture). Neither dog had been given their complimentary bath that I was told by the manager that was to have been completed before picking them up. Both dogs lost a considerable amount of weight in 7 days. Their harnesses are very loose in comparison to the day I dropped them at this facility. The owner admitted to Animal Control they had not been fed for days. I was still on the road so I called to make payment for their stay when they were being picked up. Lexi, the VERY RUDE receptionist, told me I owed $790. I was flabbergasted! I explained I was quoted $490 and it should be less because they were being picked up a day early. Needless to say I told her I was calling the manager to discuss this. The manager would not answer the phone nor would she respond to my text messages about the way my dogs had been treated. So...this morning (4/17/23) I got a call from the owner, Kevin Johnson. He wanted to know why I hadn't paid my bill. I tried to explain everything to him but his only concern was payment. He said I signed a contract and he was going to "persecute" me. I told him I'd gladly see him in court! My dogs were treated so badly I cannot wait to show a judge all they did wrong to my babies. They should be shut down for neglect! These are all true facts. Wish someone would inform Kevin what the definition of slander is lol! He admitted to Animal Control that my dogs were not fed for "days", that they did return my dogs & their bedding covered in urine, and were not given their complimentary baths. How is that a "glowing" report?

Maximus; my German shepherd had his first Grooming at WKPR. They gave a bath, trim nails, deshed, etc.... the works!! Maximus had a great experience. We usually took care of baths at home, but he's becoming a big dog, more Fur so we decided call the Resort. Maximus looks intimidating to some, other places denied him due to his size, thought his breed was intimidating or aggressive. Maximus is not that dog, he was trained to be Kind, obedient. I was told he did well, the Staff didn't run out crying with bites or stratches..... LOL. GREAT JOB STAFF

Just got my 6 month old poodle haircut today her face wasn't even done it cost me $75.00! Her face is a mess. I will dispute this with my credit card comp. I ASKED for SUMMER haircut! Does this look summer? Back doesn't look touched. I'm taking her to another groomer that will do the job asked and won't cost a ridiculous price. UPDATE took my poodle GiGi to Lindsay's professional pet grooming. She did what I asked cheaper than White Knoll pet resort and didn't have problem with my dog would highly recommend.

White Knoll is such a wonderful place - daycare and vet office. After rescuing Banksy as a stray, they helped her grow and be an energetic puppy in a safe environment. It stinks that they have to pull back on services because of staffing issues. I'm very grateful for them! Also, her first day was Halloween, and I got the best picture from them of her in her costume!

PLEASE DO NOT TAKE YOUR ANIMALS HERE TO BE BOARDED!! YOU WILL BE SORRY LIKE I AM!! I made a reservation for my 2 large dogs in February to be boarded here April 8th - 16th. I was quoted $490 for a week's stay in a suite. I dropped my babies off that morning. When bringing in their beds I was led back to them. They were in a 3 x 5 kennel, definitely not a suite. I remained in their lobby for almost an hour until the manager moved them into a suite. I literally cried to her and begged her not to move them back into the tiny kennel. I had prepackaged every meal for both dogs and brought toys. I asked a family friend to pick them up a day early because I missed them so much. Upon arrival he was handed both dogs at once (these are 2 large, strong dogs), he was given both their beds soaked in urine, and a bag which contained all their food bags including one set of bags that had been fed (see picture). Neither dog had been given their complimentary bath that I was told by the manager that was to have been completed before picking them up. Both dogs lost a considerable amount of weight in 7 days. Their harnesses are very loose in comparison to the day I dropped them at this facility. The owner admitted to Animal Control they had not been fed for days. I was still on the road so I called to make payment for their stay when they were being picked up. Lexi, the VERY RUDE receptionist, told me I owed $790. I was flabbergasted! I explained I was quoted $490 and it should be less because they were being picked up a day early. Needless to say I told her I was calling the manager to discuss this. The manager would not answer the phone nor would she respond to my text messages about the way my dogs had been treated. So...this morning (4/17/23) I got a call from the owner, Kevin Johnson. He wanted to know why I hadn't paid my bill. I tried to explain everything to him but his only concern was payment. He said I signed a contract and he was going to "persecute" me. I told him I'd gladly see him in court! My dogs were treated so badly I cannot wait to show a judge all they did wrong to my babies. They should be shut down for neglect! These are all true facts. Wish someone would inform Kevin what the definition of slander is lol! He admitted to Animal Control that my dogs were not fed for "days", that they did return my dogs & their bedding covered in urine, and were not given their complimentary baths. How is that a "glowing" report?

White Knoll is such a wonderful place - daycare and vet office. After rescuing Banksy as a stray, they helped her grow and be an energetic puppy in a safe environment. It stinks that they have to pull back on services because of staffing issues. I'm very grateful for them! Also, her first day was Halloween, and I got the best picture from them of her in her costume!